Need A Hand Services (“we,” “us,” or “our”) explains in this Privacy Policy how we collect, use, and share personal information when you visit a website that links to this policy, request an estimate, submit an advertising lead form, contact us, or use our cleaning and home services.
Information we collect
You may provide your name, phone number, email address, service address, ZIP code, requested services, scheduling preferences, project details, photos, and messages. We may also maintain estimates, appointment records, service history, invoices, payment status, and communication preferences.
If you submit a lead form through a platform such as Google, Facebook, or Instagram, we receive the information you choose to submit. That platform also handles information under its own privacy policy.
Our website and its service providers may automatically collect technical information, including your IP address, browser and device type, referring page, pages visited, and visit times. An IP address may indicate an approximate location.
If you pay electronically, the payment provider processes your payment information under its own privacy policy. We may receive transaction confirmations and limited billing information for invoicing and accounting. Please do not send payment card numbers, government identification numbers, or other sensitive information through general contact or estimate forms.
How we use information
We use personal information to respond to inquiries, prepare estimates, arrange and perform services, send appointment updates, process invoices and payments, maintain customer records, and provide support. We also use relevant information to improve our website and services, understand advertising results, prevent misuse, resolve disputes, and meet legal obligations.
Where permitted and with consent when required, we may send information about our services, seasonal availability, or special offers. You can opt out of marketing communications at any time.
Calls, texts, and emails
When you request an estimate or contact us about a service, we may respond using the contact information you provide. Service communications may include estimate follow-ups, scheduling, appointment reminders, project updates, and billing information.
Submitting an estimate request does not, by itself, enroll you in recurring promotional text messages. Where required, we obtain separate consent for marketing messages. Consent to marketing messages is not a condition of purchasing our services.
Message frequency varies, and carrier message and data rates may apply. To stop text messages, reply STOP or contact us. For assistance, call 971-806-9213. To stop marketing emails, use the unsubscribe option in the message or contact us directly.
How we share information
We share information as needed with providers that support our business, including website hosting and maintenance, form processing, customer management, estimating, scheduling, email and text delivery, payment processing, and accounting. Customer management services may include QuoteIQ. Information shared with these providers depends on the function they perform.
We may provide relevant contact and project details to team members or service partners who help carry out your requested work. We may also disclose information when required by law, to protect legal rights or safety, or as part of a business transfer with appropriate safeguards.
We do not sell or rent customer contact lists. We do not share mobile phone numbers or text-message opt-in consent with third parties or affiliates for their own marketing. Messaging providers may process this information to deliver messages on our behalf.
Cookies, analytics, and advertising
Our website may use cookies and similar technologies for functionality, security, website analytics, and advertising measurement. Depending on the tools enabled, analytics and advertising providers may receive identifiers, device information, pages viewed, referral information, and interactions with the website or advertisements. Advertising technologies may also support showing relevant ads on other websites or platforms.
You can manage cookies through your browser settings and use any privacy controls provided by the website or the relevant provider. Blocking cookies may affect some website features. Browser settings generally apply only to the browser and device where you change them.
Google explains its data practices at https://policies.google.com/privacy and https://business.safety.google/privacy/. Meta explains its practices at https://www.facebook.com/privacy/policy/. These providers’ policies also apply when you interact with their platforms.
Project photos
Photos you provide help us evaluate a project, prepare an estimate, and plan or document services. We will request permission before publicly using photos that identify you, show your address, or reveal private areas of your property for our marketing.
Retention and security
We retain personal information for as long as reasonably needed for the purposes described in this policy, including customer service, accounting, legal obligations, and resolving disputes. Retention depends on the type of information, our relationship with you, and applicable requirements. We may retain limited information to honor an opt-out request.
We use reasonable administrative and technical safeguards to protect information. No method of online transmission or electronic storage is completely secure.
Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of your personal information, or to update your communication preferences. Depending on your location and applicable law, you may have additional rights, including obtaining a copy of your information or opting out of certain advertising or data-sharing activities.
We may need to verify your identity before completing a request. Some records may need to be retained for legal, accounting, security, or other permitted reasons. We will respond as required by applicable law. If we decline a request, you may contact us through the same methods to request a review.
Children and external services
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.
Our website may link to or embed services operated by other companies. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy to reflect changes in our practices or applicable requirements. The updated version will appear on this page with a revised date. We will provide additional notice or request consent when required.
Contact us
Need A Hand Services
Happy Valley, Oregon
Phone: 971-806-9213
You can also submit a privacy question or request through the contact form on our website. Please identify your message as a privacy request.